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Artworks Studio LLC is a woman-owned small business with a brick and mortar store in Carroll, Iowa. We sell many of our hand-made items through our website. Shipping Policy We try to ship items within 1-2 business days of receiving the order. Shipping is via US Postal Service or UPS, depending on which is more cost effective. Under the current shipping climate, we cannot guarantee when your package will be delivered. Returns We gladly accept returns, exchanges, and cancellations. If you simply changed your mind on your purchase, let us know immediately! We can cancel your order and refund your credit card. If the item has already shipped, we are unable to refund the shipping cost. For items that have shipped, you have 30 days from the date of purchase to return your order for a refund of the purchase price. Refunds are issued upon receipt of the item in the same condition as it was shipped to you. Do you do custom work? Yes, we love to work with our customers directly! We would be happy to work with you on a custom design. We'll even transform a special piece of driftwood you already own. Custom orders are subject to an additional charge. Please contact us here. Updated: November 17, 2021